Pasquale Raspa D’Inzeo ¹, Danny Daniel López Juvinao ², Fabio Orlando Moya Camacho ²

Affiliations
1 URBE, Rafael Belloso Chacín University, Maracaibo, VE
2 IPAITUG, La Guajira University, Riohacha, CO

Abstract

Objectives: The purpose of this article is to analyze the SME-family businesses organizational behavior in the city of Maracaibo. Materials and Methods: The research type was descriptive, with no experimental, transectional, field design. The population consisted of eleven (11) managers and seventy-five (75) employees. The information was collected with a questionnaire with forty-two (42) reagents, validated by experts and with an Alfa Cronbach reliability of 0.826. The results analysis was descriptive with arithmetic frequencies distribution and means percentage. Results: The organizational behavior within the SME-Familiar companies is not adequate, characterized by a bureaucratic design, with a centralized authority, making it difficult to develop innovative activities that favor a work environment oriented towards the organizational objectives achievement. Application/Improvements: To improve the situation observed through the adoption of an organizational matrix-type design oriented to the authority decentralization, thereby improving the personnel supervision and the organizational objectives achievement.

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